The short version
- Trials are free and need no card. You are never charged for a trial.
- Cancel any time. Your plan stays active until the end of the period you paid for.
- Yearly plans can be refunded in full within 14 days of the first payment.
This summary is for convenience. The full text below is what applies.
01Free trials
Pro and Business start with a 14-day free trial. You won’t be charged during the trial. If you don’t upgrade before it ends, your account moves to the Free plan automatically and your data is kept.
02Cancelling
You can cancel a paid plan at any time from Plan & usage in your dashboard, or by emailing support@talkrobin.com. Cancellation stops the next renewal. You keep your plan’s features until the end of the current billing period, and then the account moves to Free.
03Monthly plans
Monthly plans are billed in advance and are not refunded for partial months. If you were charged after cancelling because of an error on our side, we will refund that charge in full.
04Yearly plans
If you cancel within 14 days of your first yearly payment, we refund it in full. After 14 days, yearly plans are not refunded for the remaining months, but you keep full access until the end of the year you paid for. Renewals are refundable within 14 days if the account wasn’t used after the renewal date.
05Upgrades and downgrades
Upgrades take effect immediately. You pay only the difference for the rest of the current period. Downgrades take effect at the next renewal. If your usage is above the lower plan’s limits, for example more agents or websites, nothing is deleted, but you won’t be able to add more until you are within the limits.
06Requesting a refund
Email support@talkrobin.com from your account owner’s email address with your account name. Approved refunds go back to the original payment method, usually within 5–10 business days. Your legal rights under consumer protection law are not affected. See also our terms of service.
Questions about this document?
Write to us at support@talkrobin.com.
