SESSION REPLAY

Don’t guess what happened.
Press play.

Walk through the pages, clicks and pauses that led to a question. Understand the experience from the visitor’s side, with typed text kept hidden.

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Built around real conversations

04A sequence of moments becomes a journey your team can follow.

TALKROBIN / SESSION REPLAYSEE THE POSSIBILITIES ↓

A BETTER WAY TO HELP

The “it didn’t work” detective kit.

A replay adds the missing visual context. Watch the visit, increase the speed, or skip idle time to find the part that matters. Then help with a clearer picture of the problem.

A familiar play-and-pause timeline
1×, 2×, 4× and 8× playback speeds
Typed text masked in the replay

INSIDE TALKROBIN

Follow the visit. Find the moment.

Move from a live visitor to a conversation, with useful context always close by.

Visitor #2084 · 🇺🇸 New York · 4 pages Private replay

00:12 / 02:14

Typed text stays hidden

Interactive replay demonstration · illustrative website and visit.

FROM FIRST LOOK TO USEFUL ACTION

Three small steps.
A better customer experience.

Find the session

Open an available session from the visitor’s activity.

Follow the experience

Play the visit and watch navigation and interaction unfold.

Find the useful moment

Change speed or skip idle time, then bring what you learned into your reply.

THOUGHTFUL DETAILS

Small things.
A much smoother day.

Tools that help your team stay present, understand the context, and make the next reply count.

See the journey unfold

Follow page changes and interactions in sequence.

Move at your own pace

Pause to inspect a moment or speed up to review a longer visit.

Skip the waiting

Idle skipping helps focus attention on the active parts of a session.

Keep private text private

Typed text is masked. Review your website’s consent and sensitive content configuration before going live.

A FEW GOOD QUESTIONS

Before you
get started.

Visit the help center

Is replay included in Free?

Free does not include session replays. Pro includes 500 per month and Business includes 1,000. Enterprise limits are arranged with your team.

Is this a camera or screen recording?

No. Session replay reconstructs supported website activity. It does not turn on a camera or record the visitor’s desktop.

Can I control playback?

Yes. Use play/pause, playback speed and Skip idle time to review the session at the pace you need.

A LITTLE CONTEXT. A BETTER CONVERSATION.

Your next good conversation starts here.

Start with the free plan. Build a more helpful website, one visitor at a time.

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No credit card needed · Free forever plan

Don’t guess what happened.Press play.