Connect your channels
Start with website chat, then connect the channels included in your plan.
TEAM INBOXMany conversations.
Many conversations.
One team, in sync.
Bring customer conversations into a shared workspace. Assign the right teammate, leave useful private notes, and answer with the same context.
Built around real conversations
TALKROBIN / TEAM INBOXSEE THE POSSIBILITIES ↓
A BETTER WAY TO HELP
The handoff shouldn’t feel like starting over.
A shared conversation keeps replies, private notes and visitor activity together. Your teammates can understand what has happened and what to do next, without a separate briefing.
- Mine, Unassigned and All conversation views
- Agent assignment, teams and private notes
- Website activity alongside the reply composer
INSIDE TALKROBIN
Your workspace, thoughtfully connected.
Move from a live visitor to a conversation, with useful context always close by.
A shared queue, a focused conversation, a useful handoff
TalkRobin workspace · illustrative visitor data.
FROM FIRST LOOK TO USEFUL ACTIONThree small steps.
01 02 03
Three small steps.
A better customer experience.
Give every chat an owner
Assign conversations to the teammate or team who can help.
Keep the context together
Use private notes and saved replies to make each handoff clear.
THOUGHTFUL DETAILSSmall things.
Small things.
A much smoother day.
Tools that help your team stay present, understand the context, and make the next reply count.
A queue the team shares
Separate your assigned conversations from unassigned and all conversations.
Private notes, public clarity
Keep internal handoff details inside the conversation, away from the customer’s view.
More channels, less switching
Connect supported email and social messaging channels on an eligible plan.
Consistent, personal replies
Start with a saved response and tailor it to the visitor’s actual question.
How many teammates can join?
Free includes one agent, Pro three and Business seven. Enterprise can support an unlimited team on a custom agreement.
Which channels can I connect?
Alongside website chat, eligible plans support channels such as email, WhatsApp, Facebook and Instagram. Individual channel setup and provider requirements apply.
Can customers see private notes?
Private notes are for your team. Use the Reply composer when you want to send a message to the customer.
A LITTLE CONTEXT. A BETTER CONVERSATION.
Your next good conversation starts here.
Start with the free plan. Build a more helpful website, one visitor at a time.
No credit card needed · Free forever plan